Shipping policy

At Riwa, we make sure your order reaches you with care and on time. Please review our shipping policy below for details on order processing, delivery times and charges.

1. Order Processing

Orders are processed after successful payment confirmation
Orders placed on weekends or public holidays will be processed on the next working day
You will receive an order confirmation once your order is placed

2. Where We Deliver

We deliver worldwide
Delivery is free all over the UAE

3. Delivery Times

UAE: 2 to 4 business days from order confirmation
International: 5 to 10 business days from order confirmation
Delivery times may vary slightly during peak seasons, promotions or public holidays

4. Shipping Charges

Standard delivery within the UAE is free. Express delivery within the UAE is available at checkout for an additional charge
International shipping charges are calculated and shown at checkout before payment, in your local currency where available

5. Customs Duties and Taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping fees and are the responsibility of the customer.

6. Delivery Attempts

Our courier partner will attempt delivery at the address you provide
If a delivery attempt is unsuccessful due to an incorrect address or unavailability, re-delivery may be scheduled