Privacy policy

Last updated: January 25, 2026

 

At Riwa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop on our website, we may collect the following types of information:

a) Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details

Note: We do not store or have access to your credit/debit card details. All payments are processed securely through trusted third-party payment gateways.

b) Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the website

  • Referring URLs

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you regarding orders, returns, or inquiries

  • Provide customer support

  • Improve our website, products, and services

  • Send promotional emails or updates (only if you opt in)

  • Prevent fraudulent transactions and enhance security

3. Payment Processing

All payments made on Riwa are processed through secure, PCI-DSS-compliant third-party payment gateways. Riwa does not collect, store, or process your card or payment details directly.

4. Sharing Your Information

We may share your information only with trusted third parties necessary to operate our business, such as:

  • Payment gateway providers

  • Shipping and logistics partners

  • Website analytics and marketing platforms

We do not sell, rent, or trade your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic and performance

  • Personalize your shopping experience

You can disable cookies in your browser settings; however, some features of the website may not function properly.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to protect your data, please note that no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data, subject to legal and operational requirements

  • Opt out of marketing communications at any time

To exercise these rights, please get in touch with us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

Riwa reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with immediate effect.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: info@shopriwa.com
Location: United Arab Emirates

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates.