Terms of service

Welcome to Riwa. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully.

If you do not agree to these terms, please do not use our website or purchase our products.

1. General

  • The website and all content, products, and services provided by Riwa are intended for users in the United Arab Emirates.

  • We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without notice.

2. Eligibility

  • By using this website, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement.

  • You also confirm that all information you provide during registration or purchase is accurate, complete, and up-to-date.

3. Account & Registration

  • If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

  • You agree to notify us immediately of any unauthorized use of your account.

  • Riwa is not responsible for any loss or damage arising from unauthorized access to your account.

4. Products & Pricing

  • All products are subject to availability.

  • Prices are displayed in AED and include applicable taxes unless stated otherwise.

  • We reserve the right to update prices, correct errors, or modify product descriptions at any time without prior notice.

5. Orders & Payments

  • By placing an order, you offer to purchase a product subject to these Terms of Service.

  • Orders are confirmed once payment is successfully processed.

  • Payment is processed securely via trusted third-party gateways; Riwa does not store your card details.

  • We reserve the right to cancel any order due to payment failure, stock unavailability, or suspected fraudulent activity.

6. Shipping & Delivery

  • We deliver across the United Arab Emirates.

  • Orders are generally delivered within 3 business days of order confirmation.

  • Riwa is not responsible for delays caused by courier partners, extreme weather, or force majeure events.

  • Delivery is made to the address provided by you; please ensure it is complete and accurate.

7. Returns & Refunds

  • Returns are accepted within 7 days of receiving your order, subject to our Returns & Refund Policy

  • Refunds will be processed to the original payment method once the returned item is approved.

  • For defective or incorrect items, please contact us within 48 hours of delivery.

8. Intellectual Property

  • All content on the Riwa website, including text, images, logos, and designs, is the property of Riwa and is protected by UAE and international copyright laws.

  • You may not reproduce, modify, distribute, or use any content for commercial purposes without our written consent.

9. Prohibited Uses

By using our website, you agree not to:

  • Violate any applicable laws or regulations

  • Interfere with or disrupt the website’s operation

  • Attempt to gain unauthorized access to our systems or data

  • Use our website for any fraudulent or harmful purpose

10. Limitation of Liability

  • Riwa is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • While we strive for accuracy, we do not guarantee that the website content, product descriptions, or prices are error-free.

11. Governing Law

  • These Terms of Service are governed by the laws of the United Arab Emirates.

  • Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the UAE courts.

12. Changes to Terms

  • Riwa reserves the right to modify or update these Terms of Service at any time.

  • Changes will be posted on this page and take effect immediately upon posting.

13. Contact Us

For questions or concerns regarding these Terms of Service, please contact us:

Email: info@shopriwa.com
WhatsApp: +971 58 574 9218
Location: United Arab Emirates