Refund policy

At Riwa, we take pride in the quality of our abayas and want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 14 days from the date you receive your order, subject to the following conditions:

The item must be unused, unworn and unwashed
The item must be in its original condition, with all tags intact
The item must be returned in its original packaging

Items that do not meet these conditions are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Sale or discounted items (unless defective)
Customized or made-to-order pieces
Items damaged due to misuse, washing or improper handling
Items returned after the 14-day return period

3. Return Process

To start a return:

Contact us within 14 days of receiving your order
Share your order number and reason for return
Our team will review your request and share return instructions

4. Refunds

Once we receive and inspect the returned item:

You will be notified of the approval or rejection of your refund
Approved refunds will be processed to the original payment method
Refunds may take 7 to 14 business days to reflect, depending on your bank or payment provider

5. Exchanges

Exchanges are subject to product availability
If you wish to exchange an item, please contact us
If the requested item is unavailable, a refund or store credit may be offered

6. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item:

Contact us within 48 hours of delivery
Share clear photos or videos of the issue
We will arrange a replacement or refund at no additional cost

7. Store Credit (If Applicable)

In certain cases, refunds may be issued as store credit, valid for future purchases on Riwa. Store credit details will be shared by email or WhatsApp.