Shipping policy

At Riwa, we ensure that your order reaches you with care and on time. Please review our shipping policy below for details on order processing and delivery timelines.

1. Order Processing

  • Orders are processed after successful payment confirmation

  • Orders placed on weekends or public holidays will be processed on the next working day

  • You will receive an order confirmation once your order is placed

2. Delivery Timeline

  • All orders are delivered within 3 business days from the date of order confirmation

  • Delivery timelines may vary slightly during peak seasons, promotions, or public holidays

3. Shipping Locations

  • We currently deliver across the United Arab Emirates

  • International shipping (if applicable) will be mentioned clearly at checkout

4. Delivery Attempts

  • Our courier partner will attempt delivery at the provided address

  • If the delivery attempt is unsuccessful due to incorrect address or unavailability, re-delivery may be scheduled

5. Shipping Charges

  • Shipping charges (if any) will be calculated and displayed at checkout before payment

  • Any promotional free-shipping offers will be clearly communicated on the website

6. Delays & Exceptions

While we strive to deliver all orders within the promised timeline, delays may occur due to:

  • Unforeseen courier delays

  • Weather conditions

  • Public holidays or force majeure events

Riwa will not be liable for delays caused by circumstances beyond our control.

7. Contact Us

For any questions regarding shipping or delivery, feel free to contact us:

Email: info@shopriwa.com
WhatsApp: +971 58 574 9218
Location: United Arab Emirates